Frequently asked questions

• Your EAP* Limit controls how much money you can withdraw from an account via electronic channels. To adjust the limits:

1. Sign in to Internet Banking at www.standardbank.co.za
2. Click on ‘Transact’
3. Under ‘Manage’, select ‘Limits and card settings’
4. Select the limit you wish to change, then click ‘Change limit’ and follow the instructions

• Regular EFTs can take several business days to process. However, you can make your payments go through immediately by following these steps:

1. Sign in to Internet Banking at www.standardbank.co.za
2. Click on ‘Transact’
3. Under the ‘Pay’ section, select ‘Beneficiary’
4. Choose your beneficiary and click ‘Pay’
5. When entering the details of the payment, be sure to select ‘Yes’ under the ‘Make an immediate payment?’ section
6. When making an immediate payment, you’ll be charged a fee based on the payment amount 

• Downloading or displaying your bank statement is easier than ever:

1. Sign in to Internet Banking at www.standardbank.co.za
2. Click on ‘Transact’
3. Under the ‘History & Documents’ section, select 'Statements’
4. Choose the account you’re interested in, and the date of your statement (limited to 24 months back)
5. Click the ‘Download’ or ‘View’ link, to decide how you would like to receive your statement

• You can also get a statement from your nearest Standard Bank ATM (AutoPlus) using your card and PIN
• You can subscribe to get your statements sent via post or email
• If you have a query that relates to debits, credits or fees on your account, you can contact us 0860 123 000.
   

• You can do a debit order dispute on our app or Internet Banking if the debit order was within less than 40 days and an amount of less than R200.
• If you want to dispute a debit order that happened more than 40 days ago, you will need to complete a mandate form: 
  • Call our contact centre on 0860 123 000 to obtain the form 
  • Visit your nearest Standard Bank branch

• Use our Banking App or Internet Banking to get: 
  • Account confirmation letter 
    • Sign in to your account
    • Choose which one of your bank accounts you’d like the account confirmation letter for
    • Scroll down to ‘Your documents’
    • Under the ‘Your documents’ tab, click on ‘View’
    • Scroll down to ‘Bank letters’
    • Select the 3 dots next to ‘Bank account confirmation letter’
    • You have an option to either download or send the letter as an email
• Settlement quote
  • Sign in to your account
  • Select the account you’re requesting a settlement quote on
  • Click on ‘Settlement quote’
  • Once submitted, your settlement quote will be emailed 
• Manage beneficiaries
  • Sign in to your account 
  • Select ‘Manage’ and click on ‘Beneficiaries’
  • You will get a list of loaded beneficiaries under your profile
  • You can add a new beneficiary or select an existing beneficiary to edit the details

Product information is currently available on our website for:

• Transactional 
• Savings and Investments 
• Lending
• Vehicle Asset Finance (VAF)
• Credit Cards
•  Home Loan 

Reverse your debit order in 10 easy steps:

https://www.standardbank.co.za/southafrica/personal/learn/reverse-your-debit-order-in-10-easy-steps

Do you want to cancel a debit order? Easily stop a debit order via the Banking App or Internet Banking by following our step-by-step guide:

https://www.standardbank.co.za/southafrica/personal/learn/how-to-stop-debit-orders

https://www.standardbank.co.za/southafrica/personal/about-us/regulatory/complaints-process