Keeping your money safe
1 Oct 2021
Reverse a debit order
How to reverse recent debit orders for amounts less than R1 000
Step 1 of 11
To begin, go to your home screen and select Manage.
Step 2 of 11
Now select Manage debit orders.
Step 3 of 11
Select Reverse a debit order.
Step 4 of 11
Next, select the account from which the money was debited.
Keep mind that debit order reversals can only be made from current or savings accounts.
Step 5 of 11
Now you should see any debit orders that were deducted in the last 40 days and for less than R1 000.
Select the debit order you want to reverse.
Step 6 of 11
Here are your debit order details.
If this is the debit order you want to reverse, select REVERSE.
Step 7 of 11
Select a reason why you want to reverse the debit order.
Step 8 of 11
Now select a reason why you want to reverse the debit order.
Step 9 of 11
Select CONFIRM.
Step 10 of 11
Finally read the terms and conditions, then select ACCEPT to submit your debit order reversal request.
Step 11 of 11
All done! Your money should be back in your account within 2 business days.
