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Keeping your money safe 1 Oct 2021

Reverse a debit order

How to reverse recent debit orders for amounts less than R1 000
Step 1 of 11

To begin, go to your home screen and select Manage.

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Step 2 of 11

Now select Manage debit orders.

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Step 3 of 11

Select Reverse a debit order.

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Step 4 of 11

Next, select the account from which the money was debited.

Keep mind that debit order reversals can only be made from current or savings accounts.

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Step 5 of 11

Now you should see any debit orders that were deducted in the last 40 days and for less than R1 000.

Select the debit order you want to reverse.

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Step 6 of 11

Here are your debit order details.

If this is the debit order you want to reverse, select REVERSE.

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Step 7 of 11

Select a reason why you want to reverse the debit order.

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Step 8 of 11

Now select a reason why you want to reverse the debit order.

drOrderReversal_debitOrderDetailsReason
Step 9 of 11

Select CONFIRM.

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Step 10 of 11

Finally read the terms and conditions, then select ACCEPT to submit your debit order reversal request.

drOrderReversal_terms
Step 11 of 11

All done! Your money should be back in your account within 2 business days.

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